Frequently Asked Questions Before Calling For Service

It may save you time and expense to review this list before you call for service on your Premier Range. Our FAQ includes common problems that are not the result of defective workmanship or materials in your appliance.

Broiling Go! Conversion Tutorials Go! Installation Go!
Installation - view or print PDF Files Go!Oven and Broiler Go!Oven Light Go!
Mercury Control Recycling Go! Miscellaneous Go! Surface Burners Go!

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INSTALLATION OF YOUR RANGE

PROBLEM
POSSIBLE CAUSE
HOW TO FIX IT
Range not level.Poor installation.Place oven rack in center of oven. Place a level on the oven rack. Adjust leveling legs.
Weak, unstable floor.Be sure floor is level and can adequately support range. Contact a carpenter to correct sagging or sloping floor.
Kitchen cabinet misalignment may make range appear to be unlevel.Be sure cabinets are square and have sufficient room for range clearance. Contact cabinet maker to correct problem.

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SURFACE BURNERS

PROBLEM
POSSIBLE CAUSE
HOW TO FIX IT
Surface burners do not light.Surface control has not been completely turned to the LITE or START position.Push in and turn control to the LITE or START position until burner ignites, then turn control to desired flame setting.
Burner ports are clogged.Use a small gauge wire or needle to open ports.
Burner not positioned properly.Verify that the burners are positioned properly on the orifice hoods and the burners are sitting flat on the burner support with tabs engaged in slots.
Range not set for proper gas.See Range Conversion or call an Authorized Service company.
Surface burners do not light. (Pilot Ignition Models)Pilot lights not lit.Light pilot. See Lighting Top Pilots.
Surface burners do not light. (Electric Ignition Models)Range power cord is disconnected from the outlet.Be sure power cord is plugged into a grounded outlet.
Electrical power outage.Burners can be lit manually. See Lighting burners during a Power Failure.
Flame burns half-way aroundBurner ports are clogged.With burner off, use a small-gauge wire or needle to open ports.
Moisture is present after cleaning.Lightly fan the flame and allow burner to operate until flame is full. Dry burners thoroughly.
Range not set for proper gas. See Range Conversion or call an Authorized Service company.
Flame is orangeDust particles in main line.Allow burner to operate for a few minutes until flame turns blue.
Range not set for proper gas.See Range Conversion or call an Authorized Service company.

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OVEN RANGE LIGHT

PROBLEM
POSSIBLE CAUSE
HOW TO FIX IT
Oven light does not workBurned out, defective or loose bulb.Tighten or replace oven light bulb. See Changing the Oven Light Bulb


OVEN AND BROILER

PROBLEM
POSSIBLE CAUSE
HOW TO FIX IT
Oven or broiler does not light. Range not set for proper gas. See Range Conversion or call an authorized service company.
Temperature control not set properly. Make sure temperature control is set at the desired temperature.
Oven or broiler does not heat.
(Pilot Ignition Models)
Pilot light not lit. Light Pilots. See Lighting Range Pilots.
Oven or broiler does not heat.
(Electric Ignition Models)
House fuse has blown or circuit breaker has tripped.Check/reset circuit breaker and or replace fuse. Do not increase fuse capacity. If the problem is a circuit overload, have corrected by a qualified electrician.
Range cord is disconnected from the outlet. Be sure power cord is plugged into a grounded outlet.
Electrical power outage Oven can be lit manually. See Lighting burners during a power failure.
Oven Temperature not accurate Oven capillary bulb not positioned Verify that capillary bulb is snapped properly in clips straight and not touching sides or coated with oven cleaner or food.
Temperature control not set properlyMake sure temperature control knob is set at the desired temperature.
Improper use of foilKeep foil clear of holes in oven bottom and off of oven racks.
Vent blocked Keep vent of front of backguard clear.
Range not set for proper gasSee Range Conversion or call an authorized service company.
Nuisance sparking while oven is in operation
(Spark Ignition Models)
Improperly grounded or reversed polarity electrical outlet. Have outlet corrected by a qualified electrician.
Oven burner cycles on and offThis is normal.
Smoke and odor on initial oven operation.This is normal.

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BROILING

PROBLEM
POSSIBLE CAUSE
HOW TO FIX IT
Oven smokes excessivelyMeat too close to broiler burner.Reposition the broiler pan to provide more clearance between the meat and the broiler burner. See Broiling.
Meat not prepared properly.Remove excess fat from meat.
Broiler drawer needs to be cleaned.Excessive smoking is caused by old grease or food spatters If the broiler is used often, clean on a regular basis.
Broiler drawer is left openClose drawer when broiling.
Food does not broil properly.Oven Thermostat Control not set properly.See Using Your Broiler.
Improper rack position.See Using Your Broiler.
Improper use of aluminum foil.Foil should not be used to Cover the oven rack to the point of obstructing air flow. See Using Aluminum Foil For Baking.

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MISCELLANEOUS

PROBLEM
POSSIBLE CAUSE
HOW TO FIX IT
Oven and surface units will not work at all.The plug on the range is not properly plugged into the electrical outlet.Before checking the plug, disconnect the range power supply at the household distribution panel by removing the fuse or switching off the circuit breaker.
The circuit breaker in your home has been tripped or a fuse has been blown.Check/reset circuit breaker and/or replace fuse. Do not increase fuse capacity. If the problem is a circuit overload, have corrected by a qualified electrician.
Oven will not work.The oven control is not properly set.See Oven Control.
Surface units will not work.The surface unit control is not properly set. Push unit control in and turn to desired setting.
The surface units are not plugged in solidly.Pull surface unit out and re-install making sure element ends plug solidly into the receptacle.
The drip pans are not set securely in the cooktop.Reposition the drip pan in the top opening so the pans sit flat in the top.
Oven temperature too hot or too cold.Oven Thermostat Control operation in the Broil Mode.Turn Thermostat Control to "OFF" and reset Oven Control rotating from "OFF" to the desired temperature.
Bake element cycles off and on.This is normal.The bake element will cycle as the oven temperature rises above and falls below the set temperature.
Smoke or odor on initial oven
operation.
This is normal.
Food does not bake evenly.The Oven Thermostat Control operation is in the Broil mode.Turn the Oven Thermostat Control to "OFF" and reset Oven Thermostat Control rotating from "OFF" to the desired temperature.
Wrong rack position.See For Best Air Circulation.
Incorrect cookware or improper size cookware is being used.Use correct cookware for cooking.
Vent tube obstructed.Clear vent opening located beneath one of the rear surface elements.
How do I order parts ?  Simply purchase from us online or visit our Parts Representatives.
Are there accessories for my range ? See our Microwave Top Shelves or Splash Guards.

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SAFETY VALVE RECOVERY AND RECYCLING REQUIREMENTS

PROBLEM
HOW TO PROPERLY DISPOSE
How to dispose of safety valve.The Oven Safety Valve in this unit contains mercury. Please see our Safety Valve Recovery and Recycling Requirements page for safety removal instructions.
Where to ship the mercury containing safety valve.Return the valve to the manufacturer for proper disposal. Please see our Safety Valve Recovery and Recycling Requirements page for the address.


DIRECTIONS FOR INSTALLING YOUR RANGE - PDF FILES FOR PRINTING

TYPE OF INSTALLATION
DESCRIPTION OF INSTALLATION AND CARE
Electric Range InstallationElectric Range Use & Care Manual and Installation Instructions
Gas Range InstallationGas Range Use & Care Manual and Installation Instructions
Gas Sealed Burner InstallationGas Sealed Burner Use & Care Manual and Installation Instruction