It
may save you time and expense to review this list before you call for service
on your Premier Range. Our FAQ includes common problems that are not the result
of defective workmanship or materials in your appliance.
SURFACE
BURNERS |
| PROBLEM
| POSSIBLE CAUSE |
HOW TO FIX IT |
| Surface
burners do not light. | Surface control has not been completely turned to
the LITE or START position. | Push in and turn control to the LITE or START
position until burner ignites, then turn control to desired flame setting. |
| Burner ports are clogged. | Use a small gauge wire or needle to
open ports. |
| Burner not positioned properly. | Verify
that the burners are positioned properly on the orifice hoods and the burners
are sitting flat on the burner support with tabs engaged in slots. |
| Range not set for proper gas. | See Range
Conversion or call an Authorized Service company. |
| Surface burners do not light. (Pilot Ignition Models) | Pilot lights
not lit. | Light pilot. See Lighting
Top Pilots. |
| Surface burners do
not light. (Electric Ignition Models) | Range power cord is disconnected
from the outlet. | Be sure power cord is plugged into a grounded outlet. |
| Electrical power outage. | Burners can be lit manually. See Lighting
burners during a Power Failure. |
| Flame
burns half-way around | Burner ports are clogged. | With burner off,
use a small-gauge wire or needle to open ports. |
| Moisture is
present after cleaning. | Lightly fan the flame and allow burner to operate
until flame is full. Dry burners thoroughly. |
| Range not
set for proper gas. | See Range Conversion
or call an Authorized Service company. |
| Flame is orange | Dust particles in main
line. | Allow burner to operate for a few minutes until flame turns
blue. |
| Range not set for proper gas. | See Range
Conversion or call an Authorized Service company. |
OVEN AND BROILER |
| PROBLEM
| POSSIBLE CAUSE |
HOW TO FIX IT |
| Oven
or broiler does not light. | Range not set for proper gas. | See
Range Conversion or call an authorized
service company. |
| Temperature control not set properly.
| Make sure temperature control is set at the desired temperature. |
Oven or broiler does not heat.
(Pilot Ignition Models) | Pilot
light not lit. | Light Pilots. See Lighting
Range Pilots. |
Oven or broiler
does not heat.
(Electric Ignition Models) | House fuse has blown or
circuit breaker has tripped. | Check/reset circuit breaker and or replace
fuse. Do not increase fuse capacity. If the problem is a circuit overload, have
corrected by a qualified electrician. |
| Range cord is disconnected
from the outlet. | Be sure power cord is plugged into a grounded outlet. |
| Electrical power outage | Oven can be lit manually. See Lighting
burners during a power failure. |
| Oven
Temperature not accurate | Oven capillary bulb not positioned | Verify
that capillary bulb is snapped properly in clips straight and not touching sides
or coated with oven cleaner or food. |
| Temperature control not
set properly | Make sure temperature control knob is set at the desired
temperature. |
| Improper use of foil | Keep foil clear of
holes in oven bottom and off of oven racks. |
| Vent blocked
| Keep vent of front of backguard clear. |
| Range not set
for proper gas | See Range Conversion
or call an authorized service company. |
Nuisance sparking while oven is in operation
(Spark Ignition Models)
| Improperly grounded or reversed polarity electrical outlet. | Have
outlet corrected by a qualified electrician. |
| Oven burner
cycles on and off | This is normal. | |
| Smoke and
odor on initial oven operation. | This is normal. | |
BROILING |
| PROBLEM
| POSSIBLE CAUSE |
HOW TO FIX IT |
| Oven
smokes excessively | Meat too close to broiler burner. | Reposition
the broiler pan to provide more clearance between the meat and the broiler burner.
See Broiling. |
| Meat not prepared
properly. | Remove excess fat from meat. |
| Broiler drawer
needs to be cleaned. | Excessive smoking is caused by old grease or food
spatters If the broiler is used often, clean on a regular basis. |
| Broiler drawer is left open | Close drawer when broiling. |
| Food does not broil properly. | Oven Thermostat
Control not set properly. | See Using
Your Broiler. |
| Improper rack position. | See Using
Your Broiler. |
| Improper use of aluminum foil. | Foil
should not be used to Cover the oven rack to the point of obstructing air flow.
See Using Aluminum Foil For Baking. |
MISCELLANEOUS |
| PROBLEM
| POSSIBLE CAUSE |
HOW TO FIX IT |
| Oven
and surface units will not work at all. | The plug on the range is not properly
plugged into the electrical outlet. | Before checking the plug, disconnect
the range power supply at the household distribution panel by removing the fuse
or switching off the circuit breaker. |
| The circuit breaker in
your home has been tripped or a fuse has been blown. | Check/reset circuit
breaker and/or replace fuse. Do not increase fuse capacity. If the problem is
a circuit overload, have corrected by a qualified electrician. |
| Oven will not work. | The oven control is not properly set. | See
Oven Control. |
| Surface
units will not work. | The surface unit control is not properly set. | Push
unit control in and turn to desired setting. |
| The surface units
are not plugged in solidly. | Pull surface unit out and re-install
making sure element ends plug solidly into the receptacle. |
| The
drip pans are not set securely in the cooktop. | Reposition the drip pan
in the top opening so the pans sit flat in the top. |
| Oven temperature
too hot or too cold. | Oven Thermostat Control operation in the Broil Mode. | Turn
Thermostat Control to "OFF" and reset Oven Control rotating from "OFF" to
the desired temperature. |
| Bake element cycles off and on. | This
is normal. | The bake element will cycle as the oven temperature rises above
and falls below the set temperature. |
Smoke or odor on initial
oven
operation. | This is normal. | |
| Food
does not bake evenly. | The Oven Thermostat Control operation is in the
Broil mode. | Turn the Oven Thermostat Control to "OFF" and reset Oven Thermostat
Control rotating from "OFF" to the desired temperature. |
| Wrong
rack position. | See For Best Air Circulation. |
| Incorrect cookware or improper size cookware is being used. | Use
correct cookware for cooking. |
| Vent tube obstructed. | Clear
vent opening located beneath one of the rear surface elements. |
| How do I order parts ? | | Simply purchase from
us online or visit our Parts
Representatives. |
| Are there accessories for
my range ? | | See our Microwave
Top Shelves or Splash Guards. |
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