It may save you time and expense to review this list before you call for service on your Premier Range. Our FAQ includes common problems that are not the result of defective workmanship or materials in your appliance.
SURFACE BURNERS
|
|
PROBLEM
|
POSSIBLE
CAUSE
|
HOW TO
FIX IT
|
| Surface
burners do not light. |
Surface control
has not been completely turned to the LITE or START position. |
Push in and
turn control to the LITE or START position until burner ignites, then turn
control to desired flame setting. |
| Burner ports
are clogged. |
Use a small
gauge wire or needle to open ports. |
| Burner not
positioned properly. |
Verify that
the burners are positioned properly on the orifice hoods and the burners
are sitting flat on the burner support with tabs engaged in slots. |
| Range not
set for proper gas. |
See Range
Conversion or call an Authorized Service company. |
| Surface burners
do not light. (Pilot Ignition Models) |
Pilot lights
not lit. |
Light pilot.
See Lighting Top Pilots. |
| Surface
burners do not light. (Electric Ignition Models) |
Range power
cord is disconnected from the outlet. |
Be sure power
cord is plugged into a grounded outlet. |
| Electrical
power outage. |
Burners can
be lit manually. See Lighting burners during
a Power Failure. |
| Flame
burns half-way around |
Burner ports
are clogged. |
With burner
off, use a small-gauge wire or needle to open ports. |
| Moisture is
present after cleaning. |
Lightly fan
the flame and allow burner to operate until flame is full. Dry burners
thoroughly. |
| Range not
set for proper gas. |
See Range
Conversion or call an Authorized Service
company. |
| Flame
is orange |
Dust particles
in main line. |
Allow burner
to operate for a few minutes until flame turns blue. |
| Range not
set for proper gas. |
See Range
Conversion or call an Authorized Service
company. |
OVEN AND BROILER
|
|
PROBLEM
|
POSSIBLE
CAUSE
|
HOW TO
FIX IT
|
| Oven
or broiler does not light. |
Range not
set for proper gas. |
See Range
Conversion or call an authorized service
company. |
| Temperature
control not set properly. |
Make sure
temperature control is set at the desired temperature. |
Oven or broiler
does not heat.
(Pilot Ignition Models) |
Pilot light
not lit. |
Light Pilots.
See Lighting Range Pilots. |
Oven
or broiler does not heat.
(Electric Ignition Models) |
House fuse
has blown or circuit breaker has tripped. |
Check/reset
circuit breaker and or replace fuse. Do not increase fuse capacity. If the
problem is a circuit overload, have corrected by a qualified electrician. |
| Range cord
is disconnected from the outlet. |
Be sure power
cord is plugged into a grounded outlet. |
| Electrical
power outage |
Oven can be
lit manually. See Lighting burners during
a power failure. |
| Oven
Temperature not accurate |
Oven capillary
bulb not positioned |
Verify that
capillary bulb is snapped properly in clips straight and not touching sides
or coated with oven cleaner or food. |
| Temperature
control not set properly |
Make sure
temperature control knob is set at the desired temperature. |
| Improper use
of foil |
Keep foil
clear of holes in oven bottom and off of oven racks. |
| Vent blocked
|
Keep vent
of front of backguard clear. |
| Range not
set for proper gas |
See Range
Conversion or call an authorized service
company. |
Nuisance sparking
while oven is in operation
(Spark Ignition Models) |
Improperly
grounded or reversed polarity electrical outlet. |
Have outlet
corrected by a qualified electrician. |
| Oven burner
cycles on and off |
This is normal. |
|
| Smoke and
odor on initial oven operation. |
This is normal. |
|
BROILING
|
|
PROBLEM
|
POSSIBLE
CAUSE
|
HOW TO
FIX IT
|
| Oven
smokes excessively |
Meat too close
to broiler burner. |
Reposition
the broiler pan to provide more clearance between the meat and the broiler
burner. See Broiling. |
| Meat not prepared
properly. |
Remove excess
fat from meat. |
| Broiler drawer
needs to be cleaned. |
Excessive
smoking is caused by old grease or food spatters If the broiler is used
often, clean on a regular basis. |
| Broiler drawer
is left open |
Close drawer
when broiling. |
| Food
does not broil properly. |
Oven Thermostat
Control not set properly. |
See Using
Your Broiler. |
| Improper rack
position. |
See Using
Your Broiler. |
| Improper use
of aluminum foil. |
Foil should
not be used to Cover the oven rack to the point of obstructing air flow.
See Using Aluminum Foil For Baking. |
MISCELLANEOUS
|
|
PROBLEM
|
POSSIBLE
CAUSE
|
HOW TO
FIX IT
|
| Oven
and surface units will not work at all. |
The plug on
the range is not properly plugged into the electrical outlet. |
Before checking
the plug, disconnect the range power supply at the household distribution
panel by removing the fuse or switching off the circuit breaker. |
| The circuit
breaker in your home has been tripped or a fuse has been blown. |
Check/reset
circuit breaker and/or replace fuse. Do not increase fuse capacity. If the
problem is a circuit overload, have corrected by a qualified electrician. |
| Oven will
not work. |
The oven control
is not properly set. |
See Oven
Control. |
| Surface
units will not work. |
The surface
unit control is not properly set. |
Push unit
control in and turn to desired setting. |
| The surface
units are not plugged in solidly. |
Pull surface
unit out and re-install making sure element ends plug solidly into the receptacle. |
| The drip pans
are not set securely in the cooktop. |
Reposition
the drip pan in the top opening so the pans sit flat in the top. |
| Oven temperature
too hot or too cold. |
Oven Thermostat
Control operation in the Broil Mode. |
Turn Thermostat
Control to "OFF" and reset Oven Control rotating from "OFF" to the
desired temperature. |
| Bake element
cycles off and on. |
This is normal. |
The bake element
will cycle as the oven temperature rises above and falls below the set temperature. |
Smoke or odor
on initial oven
operation. |
This is normal. |
|
| Food
does not bake evenly. |
The Oven Thermostat
Control operation is in the Broil mode. |
Turn the Oven
Thermostat Control to "OFF" and reset Oven Thermostat Control rotating from
"OFF" to the desired temperature. |
| Wrong rack
position. |
See For Best
Air Circulation. |
| Incorrect
cookware or improper size cookware is being used. |
Use correct
cookware for cooking. |
| Vent tube
obstructed. |
Clear vent
opening located beneath one of the rear surface elements. |
| How
do I order parts ? |
|
Visit our
Parts Representatives. |
| Are
there accessories for my range ? |
|
Visit our
Accessories. |
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