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FAQ Parts Information

Frequently Asked Questions - Parts Information

This FAQ includes common questions that customers might have when purchasing their parts directly from Peerless-Premier Appliance Co.

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RETURNS
QUESTION	ANSWER
What is your return policy?	Any electronic components or used parts are non-returnable. All other parts/accessories have a 90 day refund policy when accompanied with a copy of the original invoice. Freight is non-refundable and refunds will only be issued for the purchase price of the part/accessory. There is a 15% restocking fee on any wrong part order placed. If you are not sure the part you're ordering is correct; please contact us at 1-800-858-5844 for assistance.
Does the packaging material have to be the same in which it was shipped?	The item does not need to be in the original packaging, but must be packed securely. A refund will not be given on any damaged return of a new part. Any return that has a damaged part will be returned to the customer or held here for inspection.
Must I call for a return authorization?	Yes, please call 800-858-5844 for a return authorization number.
Should I include a copy of the invoice or receipt?	Yes, a copy of the invoice or receipt must be included in the return package.
Who do I call if damage occurs during shipment to me?	Please call us at 800-858-5844 for futher instruction if your parts shipment arrives damaged.

SHIPPING
QUESTION	ANSWER
How are items shipped?	Parts are shipped via FEDEX.
How long does it take to receive our items?	Standard shipping averages 7-10 days from the date of the order, during normal business hours. (Mon-Fri 8 am-2:00 pm CST) Holidays May vary.
Do you have expedited shipping options?	Yes, we do. Please call 800-858-5844 for expedited delivery options.
How are orders processed?	Our orders are received during normal business hours and will be shipped the same business day. We are closed on the following days and will not be shipping parts: MEMORIAL DAY, 4TH OF JULY, LABOR DAY, THANKSGIVING DAY, DAY AFTER THANKSGIVING, CHRISTMAS EVE, CHRISTMAS DAY, NEW YEARS EVE, NEW YEARS DAY.

WARRANTY
QUESTION	ANSWER
Is there a warranty on parts?	There is no warranty on electrical parts. Other parts carry a 1 year warranty from the date of purchase. Customer must supply proof of purchase from Peerless Premier.

MISCELLANEOUS
QUESTION	ANSWER
What type of parts can I purchase at your site?	Parts by these Parts Representatives.